They trust us
Companies evolve in a more and more complex environment. Digital transformation intensifies competition across sectors. It challenges the way companies deliver value to their customers and the way they operate. Seven Circles helps companies master the intrinsic complexity of their processes, ecosystems and market by designing and building custom digital platform.
1. Multiplication of complementary technical skills required to carry out a single process.
2. Interdependence of diverse functional entities within one single ecosystem.
3. Heterogeneity of a market that makes it difficult to match supply and demand efficiently.
Mastering the complexity of processes
Voice of the Customer
Voice of the Customer, is a tailor-made customer relations platform that assesses and consolidates customer satisfaction through personalised surveys for all types of customers and at every step of the customer journey.
Mastering the complexity of ecosystems
MSD & Me is a tailor-made platforms that centralizes the interactions of MSD with all healthcare professionals from contracts, regulatory filings and payments to virtual and live events.
Mastering the complexity of markets
LittleBig Connection is a tailor-made platform that provide big companies’ buyers with a SaaS platform to handle all external consulting needs and a marketplace to find the technical expertise they need around the world.
why seven circles
A field-tested UX/UI methodology with 32 platforms designed over the years to guarantee user adoption
A proprietary development framework with many off-the-shelf features to reduce time-to-market of your platform
A robust expertise in architecture and API interfacing to guarantee a seamless embedding within your existing IT ecosystem
How can we help?
We take some time to discuss and understand project scope, client’s objectives as well as end users’ implicit needs upstream of any development effort. Through appropriate and dedicated workshops, we consolidate in written form all of the project’s requirements and make sure every stakeholders are aligned with their definition.
These initial discussions allow us to understand the specificities of our client’s business model and context, as well as map out all the functional and technical challenges that lay ahead.
Derived from Design Thinking, our Lean UX methodology allows us to quickly obtain a tangible vision of the proposed platform in the form of a specified Minimum Viable Product and actionable mockup prototype. This “prototype fast” approach allows us to integrate numerous cycles of customer feedbacks within the design cycle, composed of three distinct phases: Reflection, Conception, Validation. This user-centric approach establishes a short feedback loop that allows us to better define user satisfaction every step of the way.
It also allows us to test experimentally how users react to different features and improvements by defining from this early stage the KPIs by which customer satisfaction will be measured.
Agile project management is an iterative development methodology that aims at fostering communication, constant feedbacks and adaptability to change in order to increase efficiency.
The Agile framework is iterative. It consists of a workflow of epics, user stories, backlogs, sprints and code reviews. Each sprint is built as a self-contained unit, but is informed by lessons learnt form previous sprints.
User testing is the most effective strategy to verify the functionality and usability of our platforms. Our testing methodology is articulated in 4 phases in order to capitalise on users’ perceptions and challenge features development with actual user expectations and feedbacks: test planning, implementation, analysis, adjustments.
We partnered up with a testing platform, which allows us to have access to more than 900 testers and to cover all testing environments in record time.
Our team adapts to your deployment processes and provides you with a person with dedicated skills (Devops Engineer) to act as a technical reference point for your IT department. In order to better define the deployment and validation stages specific to your IT ecosystem, we organise a dedicated deployment workshop beforehand.
In order to ensure the smooth running of our platforms and their durability, we provide our clients with a range of services to ensure that our platforms meet the objectives defined with our clients as well as the test of time.
We help our clients define long-term objectives in terms of measurable performance criteria and commit ourselves to these.
UX / UI
Seven Circles and Vonage, an expert in communications infrastructures, are working together to put interactivity at the very heart of customer relations through the extensive use of enriched live video-conferencing capabilities for big events and small meetings alike.
Seven Circles’ platforms rely on Vonage’s video APIs to deliver scalable and secure infrastructure to its customers in an effort to create a virtual event experience as close to the physical one as possible.
Seven Circles and MyQM, an expert in customer experience analytics, are working together to improve customer relations by deploying a standardised platform for collecting and analysing all customers’ feedbacks at every step of the customer’s journey.
The MyCustomerFeedback platform enables the aggregation of global and invidiual results in a single place, making it a real customer satisfaction managment tool to improve both quality of service and user proximity.
Since 2013, Seven Circles has been our digital prefered partner when it comes to digital transformation endeavours. They’ve helped us overcome many technical and functional challenges over the years as we grew bolder together.
From the development of a platform that facilitates contract management and transparency, to the management of the whole event life cylce or the deployment of a digital studio for live virtual events in the context of COVID-19, Seven Circles has always been at our side to help us reach our objectives or adapt to an evolving environment.
The technical expertise they build into their platforms, the knowledge of our internal ecosystem developed over the years and the level of commitment when it comes to delivering that they have showcased over the years make Seven Circles a trusted and startegic partner for us.
They have helped us change radically the way we handle our sales & marketing effort as well as the way we manage customer relations as a whole.
Highly responsive and professional partner! We are 200% satisfied with our collaboration which has enabled us to extend our product offering without investing on our own in a long R&D effort.
The Seven Circles teams are true professionals capable of understanding the complexity of our clients’ business context as well as the intrinsic complexity of interfacting with our own solutions. Together, and thanks to their global product vision, we were able to develop a new product and win new clients together.